Shipping policy

Shipping Policy

Thank you for shopping with Willow & Brass. We currently ship within the United States.

Order Processing

Orders are processed and fulfilled by our trusted fulfillment partners. Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.

Shipping Rates

Shipping rates and available shipping options are calculated and displayed at checkout before you complete your purchase.

Delivery Times

Delivery times shown at checkout are estimates and may vary depending on destination, carrier conditions, holidays, weather, or other circumstances outside our control.

Tracking Your Order

When tracking information is available, it will be sent to the email address or contact information provided with your order.

Incorrect Shipping Information

Please review your shipping address carefully before placing your order. If you notice an error after ordering, contact us as soon as possible at support@willowbrassco.com.

We cannot guarantee that an address can be changed once an order has begun processing or has shipped.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged, you receive the incorrect item, or you experience an issue with your delivery, please contact us at support@willowbrassco.com with your order number and, when applicable, photos of the item and packaging so we can assist you.

International Shipping

Willow & Brass currently ships within the United States only. International shipping is not available at this time.

Questions

For questions about your order or shipping, contact us at support@willowbrassco.com.